GuestUn - Property Management System

General Settings

Property Logo — used on invoices & documents only

Recommended size: 200x200px. PNG or JPG format. This logo appears on invoices and registration cards — it does not change the app interface.

Hotel Name

Address

Phone

Email

Default Currency

Currency Exchange Rates

Set rates relative to USD (1 USD = X). Used for invoice conversion and reporting.

USD (base)

1 USD = ? MVR

1 USD = ? EUR

1 USD = ? GBP

1 USD = ? AUD

Check-in Time

Check-out Time

Early Check-In / Late Checkout Fees

When staff checks in/out a guest outside these times, a fee prompt will appear automatically.

Early Check-In Fee Amount

Currency

Late Checkout Fee Amount

Currency

Early check-in cutoff uses the Check-in Time above. Late checkout cutoff uses Check-out Time above. Set fee to 0 to disable prompts.

Night Audit

Night Audit Time

Time to automatically post daily room charges.

Night Audit Summary Email

Receives a summary email after each scheduled audit runs.

Room Management

Room #	Room Type	Capacity	Base Rate	Status	Actions

Room Types

Name	Description	Actions

Activity Catalog

Activity	Category	Price	Duration	Capacity	Status	Actions

Invoice Settings

Tax Rate (%)

Service Charge (%)

Display Options

Show Guest Email Show Guest Phone Show Logo Show Booking Notes

Invoice Footer / Terms

Finance Settings

Bank accounts, payment methods, tax registration and financial policies.

Primary Bank Account

Bank Name

Branch

Account Name

Account Number

IBAN / SWIFT Code

Routing / Sort Code

Bank Address

Secondary Bank Account (optional)

Bank Name

Account Name

Account Number

SWIFT Code

Tax & Registration

Tax Registration Number (TIN)

GST / VAT Number

Business Registration Number

Tourism License Number

Payment & Financial Policy

Default Payment Terms (days)

Fiscal / Financial Year Start

Late Payment Penalty (%)

Deposit Required (%)

Accepted Payment Methods

Cash Credit / Debit Card Bank Transfer Online Payment Cheque

Payment Instructions (shown on invoices)

User Management

Users

User	Role	Hotel	Status	Last Login	Actions

CSV Booking Import

Upload Bookings CSV

Select a CSV file containing bookings. System will automatically map fields and check for duplicates.
Download Sample CSV

Format Instructions

Your CSV should include the following headers (order doesn't matter):

                  "Book Number", "Guest Name(s)", "Check-in", "Check-out", "Price", "Duration (nights)", "Unit type",
                  "Status", "Remarks"
                

Scheduled Email Reports

Automated Reports: Schedule reports to be automatically sent via email to recipients at specified times.

Active Schedules

Loading schedules...

SMTP Email Configuration

Important: Configure these settings to enable email functionality for booking confirmations, invoices, and scheduled reports.

SMTP Host * e.g., smtp.gmail.com, smtp.office365.com, mail.yourdomain.com

SMTP Port * Common: 587 (TLS), 465 (SSL), 25 (Non-secure)

From Email Address * This email will appear as the sender for all automated emails

SMTP Username * Usually your email address

SMTP Password *

For Gmail, use App Password instead of regular password

Use SSL/TLS (Port 465) Enable this if using port 465, disable for port 587

Common Email Providers

Gmail:

Host: smtp.gmail.com
Port: 587
Use App Password

Outlook/Office365:

Host: smtp.office365.com
Port: 587

Yahoo:

Host: smtp.mail.yahoo.com
Port: 587

SendGrid:

Host: smtp.sendgrid.net
Port: 587

Guest Email Automations

Automated emails sent to guests at key moments. Requires SMTP to be configured.

Pre-Arrival Email

Sent automatically N days before check-in.

Enabled

Send how many days before arrival?

Email Subject Use {{guestName}}, {{hotelName}}, {{arrDate}}, {{confNo}}

Email Body (plain text) Variables: {{guestName}}, {{hotelName}}, {{arrDate}}, {{confNo}}, {{checkinTime}}, {{directions}}

Directions / Getting Here (optional)

Post-Stay Review Request

Sent automatically after check-out with a review link.

Enabled

Send how many hours after check-out?

TripAdvisor Review URL (optional)

Google Review URL (optional)

Email Subject Use {{guestName}}, {{hotelName}}, {{confNo}}

Email Body (plain text) Variables: {{guestName}}, {{hotelName}}, {{confNo}}, {{depDate}}, {{reviewLinks}}

Import Guest Profiles

Import Guest Data: Upload an Excel (.xlsx, .xls) or CSV file containing guest information. The system will automatically create unique guest profiles.

Duplicate guests (by email or name+phone) will be updated instead of creating new records.

Sample Template

Download a sample Excel template to see the correct format for your data. Fill in your guest information following the template structure.

Upload Guest Data File Supported formats: CSV, Excel (.xlsx, .xls)

Expected Column Names

Your file should include some or all of these columns:

Guest Name(s)
Email
Phone number

Address
Booker country
Nationality

Passport No
Travel purpose
Remarks

Note: Column names are flexible - the system will recognize similar column names like "Name", "Guest Name", "Email Address", etc.

Channel Manager

Connect to AIOsell to sync inventory, rates, and reservations across OTAs.

Connection Settings

AIOsell PMS Code

Provided by AIOsell when they set up your PMS integration.

Reservation Webhook URL

Share this URL with AIOsell so they can push reservations (book / modify / cancel) directly into your PMS.

Room Mappings

Map each PMS room to its AIOsell room code and rate plan codes (comma-separated).

Room Type	Room Key	AIOsell Room Code	Rate Plan Codes (comma-separated)
Loading...

Push Inventory

Push room availability to AIOsell for a date range. This happens automatically when bookings are created or deleted.

From

To

Sync Logs

No logs yet.

AI & Integrations

Configure third-party AI and service integrations.

Google Gemini AI

Powers passport & ID scanning on guest profiles

Gemini API Key

Get a free key at aistudio.google.com → Get API Key

Change Password

You are changing the password for your own account:

Features

Enable or disable sections of the PMS. Hidden sections will not appear in the sidebar.

Point of Sale

POS terminal for in-house charges

Housekeeping

Room cleaning status management

Expenses

Track property operating expenses

Activities

Guest activity bookings & catalog

Audit Logs

System activity and change history

Statistics

Revenue & occupancy analytics dashboard

Accounts Receivable (AR)

Credit tour operators, invoices & payment tracking

Utilities & Maintenance

Diagnose and repair data integrity issues in the PMS.

Booking ↔ Room Discrepancy Check

Finds bookings missing from the availability report due to no BookingRoom record.

Utility Log

                  No activity yet.
                

Date & Time

Configure timezone and how dates are displayed across the system.

Timezone

Property Timezone

Used for night audit scheduling and report timestamps.

Date Display Format

Display Format

Applies to tables, reports, and printed documents.

Export Data

Download your data as CSV for backup or external use.

Bookings

Export all bookings including guest name, room, dates, status, and rate.

From: To:

Guest List

Export all guest profiles including name, email, phone, and nationality.

Transactions

Export all billing transactions including charges and payments.

From: To:

Notifications

Dashboard

Revenue Trend

Occupancy Trend

Expenses by Category

Monthly Expense Trend

Occupancy Forecast

Bookings by Source

OTA & Source Analytics

Today's Arrivals

Today's Departures

Inhouse Guests

Room Status Management

Activity Bookings

All Bookings

Split Billing — Folio View

Daily Expenses

Tour Operators

Bookings 0

Invoices 0

Payments Received 0

Select a Tour Operator

AR Statement

Add Tour Operator

New AR Invoice

Record Payment

Select a report

Night Audit History & Logs